RETURN AND REFUND POLICY 

At BrandsBySarika, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Return & Exchange Eligibility

We offer replacement only in specific cases.

A replacement will be provided only if we have dispatched an incorrect size compared to the size confirmed by you at the time of ordering.

Please note that we do not offer returns, exchanges, or refunds for reasons such as:

  • Incorrect size selected by the customer.
  • Change of mind after placing the order.
  • Preference for a different color, style, or design after delivery.
  • Minor differences in color due to screen resolution or lighting.
  • Normal variations in stitching, fabric texture, or fit across different brands.

Size Confirmation Policy

To ensure you receive the correct product:

  • Customers must clearly communicate the required size and color while placing the order.
  • Clothing sizes are verified based on chest measurements.
  • Footwear sizes are confirmed using EU sizing standards.
  • If the size delivered matches the size confirmed by the customer, the order will not be eligible for return, exchange, or refund.

We strongly recommend checking your measurements carefully before ordering, as sizing may vary between brands and manufacturers.

Incorrect Size Sent by Us

If we accidentally dispatch a size different from the one you confirmed, we will arrange a replacement at no additional cost.

To report this, please contact us within 24 hours of receiving your order and provide:

  • Your Order Number
  • Photos of the product received
  • Photos of the size label/tag
  • Clear images of the outer packaging
  • An unboxing video, if available (recommended for faster verification)

Our team will review your request and assist you with the replacement process.

Damaged or Incorrect Product

If you receive:

  • A damaged product,
  • A defective item, or
  • A product different from what you ordered,

please notify us within 24 hours of delivery with the required photos and order details. After verification, we will provide an appropriate resolution, such as a replacement or refund where applicable.

Refund Policy

Refunds are processed only when:

  • A replacement cannot be provided for an approved claim.
  • An order is cancelled by BrandsBySarika before dispatch.
  • Any other case where a refund is approved at our sole discretion.

Approved refunds will be credited to the original payment method within 5–10 business days, depending on your payment provider or bank.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer after the required bank details have been provided.

Cancellation Policy

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged, defective, or incorrectly shipped by us:

  • Products in the correct size as confirmed by the customer.
  • Products requested in the wrong color or size by the customer.
  • Used, washed, altered, or damaged products after delivery.
  • Products without original tags, labels, or packaging.
  • Items returned without prior approval from our customer support team.

Important Notes

  • Please ensure all order details, including size, color, and shipping address, are accurate before confirming your purchase.
  • Product colors may vary slightly due to photography, lighting, and individual screen settings.
  • Fit may vary depending on the brand, fabric, and style. Customers are encouraged to refer to the size guide or consult our support team before ordering.
  • BrandsBySarika reserves the right to decline any return, replacement, or refund request that does not meet the conditions outlined in this policy.

Need Assistance?

If you have any questions regarding your order, please contact our customer support team through the Contact Us page. We’re happy to help and will do our best to resolve your concerns promptly.