FAQS

Frequently Asked Questions (FAQs)

1. Are your products original?

We carefully source premium-quality products and strive to provide the best shopping experience with every purchase.

2. How long does shipping take?

Delivery time 7-12 working days 

If there is any delay due to custom problem clients need to wait till the clearance

3. How can I track my order?

Once your order is shipped, you’ll receive tracking details via WhatsApp, SMS, or email.

4. Do you offer Cash on Delivery (COD)?

NO, Cash on Delivery is Not available

5. What payment methods do you accept?

We accept:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

6. Can I cancel my order?

NO Cancellations

7. What is your exchange policy?

Replacement is offered only if an incorrect size was dispatched by us.

Customers must clearly confirm the required color and size while placing their order.

Clothing sizes are verified using chest measurements, while footwear follows EU sizing.

If the delivered size matches the size confirmed by the customer, no return or exchange will be accepted.

We strongly recommend checking measurements carefully before ordering, as sizing may vary between brands.

8. What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with:

Order Number
Product Photos
Packaging Photos
Unboxing Video (if available)

Our support team will review your request promptly.

9. Can I modify my order after placing it?

Modifications can only been done with 24hrs

10. Do product colors look exactly the same?

We try our best to display accurate colors. However, slight variations may occur due to lighting and screen settings.

11. Is my personal information secure?

Yes. Your personal information is protected and is never sold or shared with third parties except for payment processing and order delivery.

12. How can I contact customer support?

You can reach our support team through the Contact Us page, WhatsApp, or email during business hours.